Ozari Shop — In-Store Policies

Last updated: 13 September 2026

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Ozari Shop is the weekend retail and discovery side of Ozari Collective.

Our weekend in-store experience brings together collectables, rotating finds, Regret Desk services and walk-in printing, while weekdays are focused on business systems, projects, design, business printing and other Ozari services by appointment.

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We want everyone visiting Ozari, including families, collectors, shoppers and casual visitors — to feel safe, welcome and comfortable. These policies help us keep the experience fair and consistent.

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1. OZARI SHOP & WEEKEND TRADING

Ozari Shop operates primarily on Saturdays and Sundays.

 

Our product range may include trading cards, collectables, toys, nostalgic finds, limited releases and other rotating products.

Product availability changes regularly and not all products displayed online or previously stocked will necessarily be available in-store.

 

During weekdays, Ozari Collective operates as a business services, systems, project and printing environment by appointment only. General retail browsing and walk-in services are not available Monday to Friday.
 

Click & Collect is available on weekends or by prior arrangement during the week.

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2. TRADING & SELLING TO OZARI

Ozari Collective does not currently offer an in-store trading or buying service.

We do not purchase, trade, value or provide cash or store credit for cards, collectables or other products brought into the store.

Ozari also does not facilitate customer-to-customer trades. If customers wish to privately trade or exchange items with one another, this must take place outside our premises.

Our team cannot value, arbitrate, witness or mediate private trades.​
 

3. MINORS IN-STORE

Younger customers are welcome at Ozari Shop and we want families to feel comfortable visiting.
 

For minors (anyone under 18):

• Minors are welcome to browse and purchase products in-store.

• Customer-to-customer trading or exchanging products is not permitted on the premises.

• Purchases over $100 involving a minor may require confirmation from a parent or guardian at our team's discretion.

• Unaccompanied minors are welcome for reasonable browsing periods. Where necessary, our team may ask customers to move on after an extended period.

• Ozari is a working commercial environment rather than a supervised youth venue, and our team cannot take responsibility for supervising children.

• Where necessary, our team may seek assistance from a parent or guardian if a situation involving a minor requires it.

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4. PRODUCT PURCHASES

• Products sold by Ozari are sourced through suppliers and channels we consider appropriate for the products we stock.

• Product prices may change over time based on availability, market conditions or supplier pricing.

• Displayed prices are firm unless a promotion or discount is offered.

• We accept cash, EFTPOS, major credit cards and selected digital wallets.

• Online and in-store pricing may differ from time to time.

• Receipts are available for purchases.

• Product availability is not guaranteed until an order has been confirmed.

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Ozari does not purchase products from customers or accept products for trade or store credit.

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5. PRINTING SERVICES​

Walk-in printing is available Saturday and Sunday. Weekday printing is available by appointment or online upload.

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Self-Serve Printing​

Self-serve printing is designed for customers who are comfortable uploading and preparing their own print-ready files.

Walk-in self-serve printing is available on Saturdays and Sundays.

Current minimum transaction values apply and are displayed on our website and in-store.
 

Team Assisted Printing ​

Customers who would like our team to operate the equipment or handle straightforward printing, copying or scanning can use our Team Assisted Printing service. Walk-in Team Assisted Printing is available on Saturdays and Sundays, with weekday service available by appointment.

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File Preparation & Design

File preparation, document alterations, resizing, combining files, layout work and design are separate services and may incur additional charges.
 

Printing prices and service minimums may be updated from time to time.

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6. CUSTOM PRINT & PROJECT WORK​​

Print jobs, design work, custom products and other produced-to-order services may require:

• payment or deposit before commencement;

• approval of artwork or specifications;

• additional production time;

• separate charges for file preparation, design or revisions.

Once production has commenced, custom work generally cannot be cancelled or refunded for change of mind.

Nothing in this section excludes any rights or remedies available under Australian Consumer Law.

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7. RETURNS AND EXCHANGES​

• Returns and exchanges are handled in accordance with Australian Consumer Law.

• Change-of-mind returns or exchanges may be subject to Ozari's applicable returns policy and the condition and type of product purchased.

• Certain opened, used, personalised, custom-made or produced-to-order products may not be eligible for change-of-mind returns.

• Print jobs and custom orders generally cannot be cancelled or refunded once production has commenced, except where rights or remedies apply under Australian Consumer Law.

• Nothing in this policy excludes or limits any rights or remedies you may have under Australian Consumer Law.

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8. REGRET DESK

Regret Desk is Ozari's weekend returns-assistance service.

Regret Desk assists customers with the preparation and facilitation of eligible returns, including services such as label printing, return preparation, packaging assistance and, where offered, lodging the parcel with the nominated third-party postal or courier provider on the customer’s behalf.
 

Ozari does not itself provide the underlying carriage or delivery service. Where Ozari accepts a parcel for later lodgement, Ozari acts as the customer’s agent for the limited purpose of preparing and lodging that parcel with the nominated third-party carrier.

Until the parcel is lodged with the nominated third-party carrier, Ozari will take reasonable care of the parcel while it is in our custody.

Responsibility for the carriage, tracking and delivery of the parcel passes to the nominated postal or courier provider once that provider accepts the parcel for carriage. From that point, the carrier’s applicable terms, conditions and liability arrangements apply.
 

Ozari does not guarantee that:

• a retailer or marketplace will approve or accept a return;

• a postal or courier provider will accept a particular parcel;

• a parcel will arrive by a particular date; or

• a retailer will issue a refund, exchange or other remedy.

Customers remain responsible for:

• ensuring the return is eligible;

• providing accurate return information and documentation;

• complying with the retailer, marketplace and carrier’s return requirements;

• ensuring any supplied return label is valid and appropriate for the parcel; and

• declaring any dangerous, prohibited or restricted goods before the parcel is accepted by Ozari.
   

Once a parcel has been accepted for carriage by the nominated third-party provider, claims relating to loss, delay, damage, delivery or tracking should ordinarily be directed to that provider in accordance with its applicable terms and claims process.
 

Nothing in this policy excludes or limits any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
 

Additional assistance, packaging, return preparation or complex returns may incur additional charges.

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9. PHOTOGRAPHY AND CONTENT

We occasionally photograph or film content in-store for Ozari's social media and marketing.

Where customers are identifiable, we'll seek permission where appropriate.
If you or your child would prefer not to be photographed or filmed, please let our team know.

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10. RESPECTFUL CONDUCT

Ozari is a welcoming working environment.

We may ask any person to leave the premises where their behaviour interferes with customers, staff or normal business operations.

This can include:

• harassment or aggressive behaviour;

• theft or suspected theft;

• deliberate damage;

• inappropriate conduct;

• repeated disregard of store policies;

• interfering with staff or equipment;

• remaining in the premises for an unreasonable period without using Ozari's services

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11. BUSINESS & PROJECT AREAS

Certain areas of Ozari may be reserved for staff, client meetings, project work, production or authorised users.

Customers should not enter staff-only, meeting, production or restricted areas unless invited by a team member.

Meeting rooms, workspaces and other facilities may be available by appointment or as part of selected Ozari services.

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12. WEEKDAY APPOINTMENTS & WEEKEND WALK-INS

Ozari operates different weekday and weekend formats.
 

Monday to Friday is focused on business systems, projects, design, business printing, fulfilment and client appointments. Walk-in retail (Ozari Shop), Regret Desk and walk-in printing are generally not available during the week (by chance, if the capacity exists, our team may allow walk-in retail, Regret Desk or walk-printing at our discretion).

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Weekday printing remains available by appointment or online upload, with collection arranged in advance.

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Saturday and Sunday are Ozari’s public walk-in days, including Ozari Shop/Discover, Regret Desk, self-serve printing and Team Assisted Printing.

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Current weekend opening hours and weekday appointment information are displayed at the store and on the Ozari website.

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13. CONTACT

Questions, concerns, or feedback about these policies:

• Email: hello@ozaricollective.com.au

• Phone: (02) 9158 8528

• In-store: speak with a team member during walk-in hours.

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These policies may be updated from time to time. The date at the top of this page reflects the most recent update.