OZARI SHOP POLICIES

Last updated: 22 August 2026

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At Ozari Collective, we want everyone, including families, collectors, shoppers and casual visitors, to feel safe, welcome and confident in our store. These policies help keep the experience fair and consistent for everyone.​

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1. TRADING & SELLING TO OZARI

Ozari Collective does not currently offer an in-store trading or buying service.

We do not purchase, trade, value or provide cash or store credit for cards, collectables or other products brought into the store.

Ozari also does not facilitate customer-to-customer trades. If customers wish to privately trade or exchange items with one another, this must take place outside our premises.

Our team cannot value, arbitrate, witness or mediate private trades.

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2. MINORS IN-STORE

We welcome younger customers and want Ozari to be a place families feel comfortable visiting.
 

For minors (anyone under 18):

• Minors are welcome to browse and purchase products in-store.

• Customer-to-customer trading or exchanging products is not permitted on the premises.

• Purchases over $100 involving a minor may require confirmation from a parent or guardian at our team's discretion.

• Unaccompanied minors are welcome for reasonable browsing periods. Where necessary, our team may ask customers to move on after an extended period.

• Where appropriate, our team may seek assistance from a parent or guardian if a situation involving a minor requires it.

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3. PRODUCT PURCHASES

• Products sold by Ozari are sourced through suppliers and channels we consider appropriate for the products we stock.

• Displayed prices are firm unless a promotion or discount is offered.

• We accept cash, EFTPOS, major credit cards and selected digital wallets.

• Receipts are available for purchases.

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Ozari does not purchase products from customers or accept products for trade or store credit.

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4. RETURNS AND EXCHANGES​

• Our returns and exchanges are handled in accordance with Australian Consumer Law.

• Change-of-mind returns or exchanges may be subject to our applicable returns policy and the condition and type of product purchased.

• Certain opened, used, personalised, custom-made or produced-to-order products may not be eligible for change-of-mind returns.

• Print jobs and custom orders cannot generally be cancelled or refunded once production has commenced, except where rights or remedies apply under Australian Consumer Law.

• Nothing in this policy excludes or limits any rights or remedies you may have under Australian Consumer Law.

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5. PHOTOGRAPHY AND CONTENT

We occasionally photograph or film content in-store for Ozari's social media and marketing.

Where customers are identifiable, we'll seek permission where appropriate. If you or your child would prefer not to be photographed or filmed, please let our team know.

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6. RESPECTFUL CONDUCT

Ozari is a welcoming space for everyone.

We may ask a person to leave the premises where their behaviour disrupts customers, staff or the operation of the store, including harassment, aggressive behaviour, theft or repeated disregard of store policies.

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7. CONTACT

Questions, concerns, or feedback about these policies:

• Email: hello@ozaricollective.com.au

• Phone: (02) 9158 8528

• In-store: speak with a team member.

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These policies may be updated from time to time. The date at the top of this page reflects the most recent update.